FAQ
01 — Lead times
LEAD TIMES
Every wheel is built to order. Standard production is 8–12 weeks from checkout. Custom designs add ~7 days for concept renders, then standard 8–12 weeks from forge-spec lock.
02 — Shipping
SHIPPING
Free shipping within the continental United States. Wheels ship in foam-lined boxes via UPS or freight depending on order size. Alaska and Hawaii: contact us at [email protected] for a freight quote. International shipping launches Q4 2026. Inspect all boxes at delivery and note any visible damage with the carrier before signing.
03 — Returns
RETURNS
You're charged in full at checkout, then I email you a complete spec sheet with a 48-hour window to confirm it, revise it, or cancel for a full refund. Once the window closes and your build locks, forging begins — no cancellation, no refund. Manufacturing defects are covered under our Limited Warranty (3-year structural / 2-year finish / 2-year workmanship). Freight damage triggers replacement, not refund. See Refund & Cancellation Policy for the complete terms.
04 — Warranty
WARRANTY
3-year structural warranty for the original purchaser. 2-year finish warranty. 2-year workmanship warranty. Full terms at /pages/warranty.
05 — Custom designs
CUSTOM DESIGNS
Yes — bring a sketch, an inspiration set, or a spoke pattern you want forged. We'll build it to your fitment. Start your custom inquiry →
06 — Fitment
FITMENT
Fitment is customer-driven and validated. Inside the configurator, pick your year/make/model and we auto-fill the stock specs as a reference. From there you set offset (ET), width, bolt pattern, and hub bore — OE numbers for a flush stock fit, or your own targets for a wider, more aggressive setup. We check your spec against the wheel and flag any clearance concerns before you order.
Nothing is final at checkout. After you order, I email you a complete spec sheet — every number, in writing — and you have 48 hours to confirm it or revise any selection. If you don't respond within 48 hours, the order auto-locks as configured. The spec sheet you confirm is the record: if a fitment dispute later arises and the wheels were built to that confirmed spec, the order is fulfilled correctly.
If anything's unclear before you order, email [email protected] with your year/make/model, your current setup, and a photo of your fender gap. Most replies within 48 hours.
07 — Brake clearance
BRAKE CLEARANCE
Each wheel SKU lists the brake calipers it clears at the offsets we offer. The configurator validates against your selected brake setup (stock / upgraded / big-brake kit). Big-brake fitments may require an offset compromise that the configurator will flag.
08 — Payment & financing
PAYMENT & FINANCING
Payment is taken in full at checkout. Shop Pay Installments is available at checkout for orders that qualify. For orders over $10,000 or B2B trade orders, contact us for bank wire instructions.
09 — Build changes
BUILD CHANGES
Build changes (finish, offset, width, bolt pattern, center cap) are free during your 48-hour confirmation window. After the window closes and your build locks, changes aren't possible — your billet is allocated and your program is loaded. Shipping address changes are possible up to 5–7 days before freight booking.